Dear customer, Sorry to hear that, as we communicate by emails, this umbrella is upside down inverted reverse umbrella just like our advertising videos and images . this is wine bottle umbrella, umbrella frame is reverse inverted, there's details you can see from the video, and there is also mass production images we send you for confirmation, also pre-production samples, it was confirmed before our delivery. please refer to our videos how to open and close it, in the right way, thanks!